We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hey@shopmimic.co.za. Please note that returns will need to be sent to the following address: [EDGEMEAD VILLAGE CENTRE POSTNET] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hey@shopmimic.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@shopmimic.co.za.

MIMIC SHOP

At Mimic, we want you to love your foundation and feel confident in your purchase. Please read our Returns & Refunds Policy carefully before placing your order.

30-Day Shade Match & Lightweight Feel Guarantee

Our Colour Changing Foundation is covered by a 30-Day Guarantee if:

• The shade does not match your skin tone; or
• The product does not feel or look lightweight on your skin.

To qualify for a refund request under this guarantee, the following conditions must be met:

Usage Requirement

The foundation must be worn for a minimum of 7 consecutive days to allow your skin enough time to properly adjust to the formula before a refund request is submitted.

Proof Required

You must provide the following within 30 days of receiving your order:

• 1 front-facing photo wearing the foundation
• 1 side profile photo wearing the foundation
• 1 photo of the foundation blended onto your hand
• 1 video clearly showing the application of the foundation

All photos and videos must clearly show the product and results.

Refund Process

• Once your refund request is reviewed and conditionally approved, the item must be returned to us for inspection.
• A R100 return fee will apply to offset cancellation and return shipping costs.
• Final approval is subject to inspection of the returned item.
• Once approved, refunds will reflect within 10 business days, depending on your bank.

Store Credit Option

If your refund request is denied, we may still offer store credit as an alternative.

Store credit includes an additional 20% bonus value.
For example:

• If your order total was R1000, your store credit value will be R1200.

Store credit may also be offered instead of a refund where applicable.

Unopened Package Returns

Returns for unopened packages are accepted under the following conditions:

• The return request must be submitted within 3 days of receiving your order
• The package must remain completely unopened and unused
• Clear photo evidence proving the package is unopened will be required

Fees & Processing

• Unopened returns are subject to a R150 return fee
• Refunds will only be processed once the returned goods have been received and inspected

No Exchanges/Cancellations

We do not offer exchanges or cancellations on any products.

Contact

For all return and refund requests, please contact us through our official website:

hey@shopmimic.co.za